Hot air balloons flying into the distance

10 Dec Transforming the customer experience

Posted at 09:00h in Insights

10 December 2018 [vc_separator type="normal" color="#421c52"] B2C companies have traditionally outperformed B2B firms when it comes to customer experience. Their sales are usually simple, low cost and dispensable, such as selling groceries or furniture. In often large and complex B2B transactions, the customer experience is much more complex. Transactions require long and...

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Large glass office buildings with leafy green tree outside

12 Nov Contractors on the rise

Posted at 09:00h in Insights

12 November 2018 [vc_separator type="normal" color="#421c52"] More and more firms are appreciating the advantages of being able to call on an extra pair of skilled hands to get a specific job done. With an increasing number of contractors and consultants available in the market, firms are engaging freelancers on a range of short-term...

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Sunset over the water with stones stacked on each other

15 Oct Moving towards flexibility

Posted at 08:30h in Insights

15 October 2018 [vc_separator type="normal" color="#421c52"] Increased morale, engagement and commitment from staff and a greater sense of work/life balance are just some of the benefits of flexible working. As a result, firms continue to focus on offering flexible working arrangements such as compressed working weeks, earlier or later start times and...

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Lightbulb innovation against dark background

17 Sep Innovation is here to stay

Posted at 12:00h in Insights

17 September 2018 [vc_separator type="normal" color="#421c52"] Innovative thinking is no longer perceived as a trend but something clients have come to expect from their service providers. Innovation is "the act or process of introducing new ideas, devices, or methods". The quest for innovation is particularly relevant in the context of professional services firms...

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City with carousel, large office buildings and sculpture

20 Jul Perth you’ve won me over!

Posted at 01:33h in Insights

20 July 2018 [vc_separator type="normal" color="#421c52"] After many pots of tea, even more conversations, a cinnamon cruffin, just a few coffees and the most delicious custard bun from Hattendo; Perth has won me over. While the weather was (surprisingly) cooler than Sydney, the people in Perth are extremely warm and welcoming. Business development...

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Red, orange, pink colours splashing on white background

22 May Rising stock: High demand for client and sector specialists

Posted at 07:54h in Insights

22 May 2018 [vc_separator type="normal" color="#421c52"] In recent years, professional services firms have been taking their cue from clients when developing their business strategies. As such, professionals with pursuits, digital, change management, innovation and customer experience expertise are ever more sought-after. BD teams are no longer simply support functions, but core members of...

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Q&A on wooden table with tea, ipad and glasses

21 Mar The Melbourne Q/A Express: Conversations with candidates

Posted at 08:47h in Insights

21 March 2018 [vc_separator type="normal" color="#421c52"] After a successful and busy trip to Melbourne last week, we spoke with numerous candidates about the market, roles, skills and a myriad of other topics. We thought you too might find this of interest so we pulled together our notes and summarised the key questions...

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Q&A on wooden table with tea, ipad and glasses

21 Mar The Melbourne Q/A Express: Conversations with clients

Posted at 08:45h in Insights

21 March 2018 [vc_separator type="normal" color="#421c52"] After a successful and busy trip to Melbourne last week, we spoke with numerous clients about the market, roles, skills and a myriad of other topics. We thought you too might find this of interest so we pulled together our notes and summarised the key questions...

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