13 Dec Digital CX & Design Manager – Leadership Role | Esteemed Professional Services Firm | Sydney or Melbourne

Posted at 15:26h in Australia, Business development, Marketing, Permanent, Uncategorized by Charles Handley

Locations: Sydney or Melbourne, Australia | Job ID: 1485129

  • Internationally recognised, premium professional services brand
  • Prominent strategic role leading a team of 5
  • Experience in a sophisticated B2B services environment and leading teams is essential
  • Competitive salary package

Our client, a prestigious top-tier professional services firm and an internationally recognised powerhouse is seeks a senior level Digital CX & Design Manager to lead their dynamic Digital, Design, and Data team based in Sydney or Melbourne. This leadership role involves overseeing an end-to-end design and digital production team, driving innovative client experiences across digital and physical touch points, and enhancing the firm’s brand and business growth.

Role Responsibilities:

Business and Stakeholder Engagement:

  • Champion UX, design, and development capabilities within the firm.
  • Build and maintain strong stakeholder relationships, ensuring alignment with client and business goals.
  • Stay ahead of industry trends and act as a thought leader in UX and design best practices.

Design Process Management:

  • Lead the design lifecycle from UX and design to development, ensuring quality and collaboration.
  • Provide creative direction, quality assurance, and agile project management.
  • Develop user-centric solutions using Design Thinking and Human-Centered Design principles.
  • Establish guidelines and processes to maintain high-quality outputs.

Team Leadership and Collaboration:

  • Mentor and develop a high-performing team of design specialists.
  • Cultivate a skills roadmap to ensure the team stays industry-leading.
  • Manage relationships with external agencies and vendors.

About you:

We are looking for a design and digital expert with:

  • Experience working with premium brands in an in-house or agency setting.
  • Proven expertise in professional services or complex stakeholder environments.
  • Commercial acumen and strong strategic execution skills.
  • Exceptional leadership and team development capabilities.
  • A strong grasp of UX, design trends, and emerging technologies.
  • Experience managing vendors, budgets, and multi-channel marketing campaigns.
  • Advanced project management skills with agile methodology expertise.
  • Superior communication, research, and organizational skills.

Why Join?

Our client offers a supportive, growth-oriented environment with:

  • Competitive financial incentives, insurance, and retail discounts.
  • Comprehensive health and wellbeing programs, including gym memberships, wellness coaching, and catered meals.
  • Flexible working arrangements, including hybrid work and additional leave options.
  • Career development opportunities, including international secondments.

This role provides a unique platform to drive digital and design innovation in a globally recognised firm committed to excellence and community engagement. If you are a visionary design leader passionate about creating outstanding client experiences, we encourage you to apply.

apply, please contact Charles Handley at charles@daltonhandley.com or call 0499 956 666.