24 Nov Client Relationship Manager | Tier-1 Law Firm

Posted at 10:48h in Australia, Business development, Contract, Marketing, Part-time, Permanent, Pursuits and proposals, Uncategorized by Charles Handley

Location: Sydney | Job ID: 149711

One of Australia’s most prestigious law firms is seeking a high-calibre Client Relationship Manager to join its Sydney-based team. Sitting at the intersection of client strategy, sector leadership and cross-practice collaboration, this role offers a unique opportunity to shape and drive relationship programs for a portfolio of the firm’s most important clients.

You will also lead the Financial Services sector program, working closely with senior partners, the CMO, Head of BD, and a national BD & marketing team. This is a key hire within a progressive, high-performing environment known for innovation, cultural ambition and commercial results.

Key Responsibilities

Strategic Client Relationship Management

  • Manage a small portfolio of high priority clients, including strategy development, relationship mapping, client-team coordination, and reporting.
  • Partner with senior lawyers to deepen cross-practice engagement, identify opportunities, and embed account-level planning.
  • Own client listening initiatives (formal and informal), using feedback to inform strategy and service improvement.
  • Track and report on relationship metrics – meetings, referrals, feedback outcomes – and share insights across the business.
  • Leverage AI tools and data analytics to surface client trends, map white-space opportunities, and drive proactive engagement.

Financial Services Sector Leadership

  • Develop and execute the firm’s Financial Services sector strategy in collaboration with sector partners.
  • Shape client targeting, thought leadership, market positioning, events, and sponsorship plans.
  • Maintain visibility across pipeline activity and coordinate sector meetings and internal reporting.
  • Work with BD and Comms teams to elevate the firm’s reputation in Financial Services across media, content, and digital.
  • Lead continuous improvement efforts for how the firm engages, measures and evolves its approach to sector work.

What We’re Looking For

  • 8+ years in a senior BD, client, or account management role within professional services (legal sector preferred but not essential).
  • Proven experience managing high-value client programs with measurable results.
  • Commercial acumen and sector understanding, particularly across Financial Services or similar regulated industries.
  • Gravitas and EQ – able to influence senior stakeholders and drive collaboration in complex environments.
  • Hands-on, strategic operator who enjoys both relationship-building and the systems/structure needed to make client programs succeed.
  • Strong project management skills, with the ability to juggle competing priorities and keep momentum across client and sector streams.
  • Proficiency with CRM and analytics tools (Salesforce, InterAction, Nexl, etc.) is highly regarded.

Why This Role?

This is a strategic relationship position with:

  • True client ownership.
  • Sector responsibility.
  • Exposure to firm leadership and a firm-wide impact.
  • A culture that welcomes innovation, data thinking and people who push for better.

Whether you’re looking to step up from a client-facing very Senior Adviser role, or bring your experience in an established manager level capacity from another firm or Big 4 environment, this role offers both platform and progression.

To apply or find out more, please contact Charles at charles@daltonhandley.com